Welcome to Golf Clubs Shop, your trusted partner for premium golf equipment and accessories. We cater to golfers of all levels—from dedicated enthusiasts seeking the perfect Bridgestone Golf Balls or Callaway Golf Balls, to families outfitting their young players with Kids Golf Sets and Kids Golf Clothes. Our website reflects a clean, professional, and golfer-focused style, offering curated products that emphasize quality, performance, and reliability.

Just as precision is key on the course, we aim for excellence in your shopping experience. Below, you’ll find detailed information about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We ship globally (excluding some remote areas and specific Asian regions). Please review the two options below:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: Flat rate of $12.95
  • Delivery Time: 10-15 business days after dispatch.
  • Recommended for faster, trackable delivery.

2. Free Shipping

  • Carrier: EMS
  • Cost: FREE on orders over $50.
  • Delivery Time: 15-25 business days after dispatch.
  • A cost-effective option for non-urgent deliveries.

You will receive a tracking number via email once your order ships. Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Returns & Exchanges Policy

We stand behind our products, from high-performance Golf Rangefinders and Cart Bags to stylish Hats & Visors. If you’re not completely satisfied, our clear and fair returns process is here to help.

Our Promise: We accept returns and exchanges within 15 days of the confirmed delivery date. Most items in new, unused condition with original packaging are eligible.

1. Eligibility & Conditions

To qualify for a return or exchange:

  • The item must be unused, in original condition, with all tags attached.
  • Original packaging (boxes, manuals, accessories) must be included.
  • A proof of purchase (order number or receipt) is required.
  • The return request must be initiated within 15 days of delivery.

2. Non-Returnable Items

For hygiene, safety, and practical reasons, the following items from our menu cannot be returned or exchanged unless they arrive defective or damaged:

  • Golf Grips: Due to installation and hygiene considerations.
  • Golf Gloves: For personal hygiene reasons.
  • Golf Tees & Golf Balls (e.g., Bridgestone Golf Balls, Callaway Golf Balls) that have been removed from their original packaging or show any signs of use.
  • Personalized or custom-made items.
  • Any item not in its original condition, damaged, or missing parts.

Note: If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with your order number and photos. We will cover return shipping and arrange a prompt replacement or refund.

3. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use the template provided in Section 5 below for clarity.
  2. Receive Instructions: Our customer care team (fellow golfers who understand your needs) will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
  3. Package Your Item: Securely pack the item in its original packaging, include all accessories, and write the RMA number clearly on the outside of the box.
  4. Ship Your Return: Send the package to our warehouse address (provided with your RMA). We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  5. Inspection & Processing: Once received, our team inspects the item within 3-5 business days. We will notify you via email once your return or exchange is approved.

4. Refunds & Exchanges

Refunds

  • Timeline: Upon approval, please allow 5-10 business days for the refund to appear in your account after processing is complete.
  • Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal).
  • Note: Original shipping charges are non-refundable.

Exchanges

  • Exchanges are subject to product availability. If your requested item is out of stock, we will issue a refund or offer store credit.
  • For size or color exchanges (e.g., in Clothes, Hats & Visors, or Kids Golf Clothes), we will ship the new item once the return is received and approved.

5. Return/Exchange Request Email Template

To expedite your request, please use the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Golf Clubs Shop Customer Care Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Please insert your order number] Product Name(s): [e.g., Callaway Golf Balls, Golf GPS Watch, etc.] Reason for Return/Exchange: [e.g., wrong size, defective item, changed mind]

I have reviewed the Returns & Exchanges Policy and confirm that the item(s) are in new, unused condition with original packaging.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name] [Your Phone Number – Optional]

Need Help?

Our customer care team is here to assist with any questions about shipping, returns, exchanges, or our products like Golf Rangefinders or Kids Golf Sets.

Email: [email protected]
Returns Address: (Provided upon RMA issuance)
Business Address: Golf Clubs Shop, 5048 Dogwood Lane, Tucson, US 85701
Response Time: We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Golf Clubs Shop. We’re committed to ensuring your satisfaction both on and off the course.

Accepted Payment Methods: Visa, MasterCard, JCB, PayPal